Etricks Info Solutions Pvt. Ltd. ("Etricks", "we", "us", or "our") is committed to protecting the privacy of visitors to our website and clients who engage our services. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.

1. Information We Collect

We may collect the following categories of information:

• Contact information you provide through forms, such as your name, email address, phone number, and company details.
• Project information shared with us when requesting a quote or consultation, including business requirements and attachments.
• Usage data such as pages visited, time spent on the site, referring URLs, browser type, and device information, collected automatically through cookies and analytics tools.
• Communication records, including emails and messages exchanged with our team.

2. How We Use Information

We use the information we collect to:

• Respond to enquiries and provide requested quotes or consultations.
• Deliver, maintain, and improve our services.
• Communicate updates, invoices, and project-related information.
• Analyse website usage to improve content and user experience.
• Comply with legal obligations and enforce our agreements.

3. Cookies

Our website uses cookies and similar technologies to enhance browsing experience, remember preferences, and analyse traffic. You can control or disable cookies through your browser settings. For more detail, please refer to our Cookie Policy.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Third-Party Services

We may use trusted third-party service providers, such as hosting providers, analytics platforms, and communication tools, to help operate our website and deliver our services. These providers are permitted to access personal information only as necessary to perform their functions and are obligated not to use it for other purposes.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, including any legal, accounting, or reporting requirements, after which it is securely deleted or anonymised.

7. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Withdraw consent where processing is based on consent.
• Object to certain processing of your personal information.

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: query@etricks.co.in
• Address: Second Floor, G-81 & G-82, Old No. G-23-A, PVT Office No. 201, Laxmi Nagar, New Delhi, Delhi 110092